2013...
Lessons for Equity Bank from the Matatu Industry The 'matatu' industry has for long been tainted with words such as 'disorderly' and 'poorly managed'. But one thing that is clear from the operations of Makangas and drivers in this industry is communication . They will always tell you when to expect a traffic snarl up. If you hail a 'matatu' and it is filled to capacity, the tout always tells you that 'iko crome" (slang for 'the bus is full and there is no space for you') If by any chance there is a passenger in the bus who is alighting at the next stage, rather than the tout leave you behind and risk losing out on potential business, he asks you to get in and bear with having to be on your feet for a few yards till that passenger alights, then you will enjoy the comfort of your own seat. When a tout does not have loose change, he goes to the extend of asking you to help solve the problem, "Since your fare is 60/- a...